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US-TICKET Policies and Practices

The following is a summary of US-TICKET Policies and Practices. If you have any other questions regarding our business policies and practices, please feel free to contact us toll free at 1-800-368-8311. We want to make your shopping experience with us a pleasant one, so let us know what we can do to help!

The following conditions for return items apply:

Any Problems must be reported within two business days of delivery. Please keep all packing materials if there is any damage.

We cannot accept returns of items returned more than 30 days after delivery.

We cannot accept returns of custom printed items that were produced and delivered to their specifications.

On orders where the "Date Needed" field has been filled in, the items may not be returned after the specified date needed.

We do not refund the shipping cost, or return shipping cost. There is a 20% restocking fee on all orders unless the return is a result of our error.

No returns will be accepted without the RMA (Return Merchandise Authorization) number displayed on the box.
To obtain your RMA number please call one of our sales representatives.

IMPORTANT: Proofing your job with US-TICKET

Every custom job requires a proof (or several) in order for us to finalize artwork and send it to production. We make every effort to print your job quickly and accurately. The following applies to your job from US-TICKET:
  1. Every custom job will be provided a proof which must be approved before we can begin the production process (no exceptions). As some jobs are time sensitive, a prompt approval will be needed to keep its production schedule and deliver it to you on time.

  2. We try hard to get proofs to you in 24 hours or less. Often proofs can be sent to you the same day you submit your artwork to us. Sometimes our emails may get marked as spam. If you are expecting a proof from us please check your spam folder if you do not receive it within 24 hours. Weekends and/or holidays may delay your proof.

  3. We try hard to provide accurate proofs to our customers. However we may miss things from time to time, or you may require adjustments to wording/artwork. You (the customer) are responsible for bringing to our attention all spelling errors, wording adjustments and providing us with accurate descriptions of artwork and layout adjustments.

  4. All proofs require either verbal approval over the phone or in writing in the form of an email. We cannot proceed to production otherwise.

  5. Once a job is approved and sent to production we are not responsible for any errors that may have been overlooked in the approval process by the Customer. We use proofs to make sure your job is accurate so please check them carefully before approving your job. We will not issue a refund for a custom job in which a proof with errors was approved by the Customer.

Does US-TICKET share the information it receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share information about our customers except when we believe the release is appropriate to comply with law or to protect the rights, property, or safety of US-TICKET, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

How secure is information about me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. This encrypts the information you input. We reveal only the last four digits of your credit card number when confirming an order (but we do transmit the entire credit card number to the appropriate credit card company during order processing). It is important for you to protect against unauthorized access to your password and your computer. Be sure to sign off when finished using a shared computer.

How long does it take to get my order?

We ship almost 90% of our stock orders on the same day they are received. Occasionally it may require a day or two to ship if a product is temporarily out of stock. We will notify you by phone or email if the delay is longer, and give you the option of selecting an alternate product, waiting for the projected delivery date, or canceling the order. Custom orders will take longer and their ship date will be obtained from your sales representative when you place your order. Please let us know if you need your order by a specific date. We will ship overnight or second-day upon request for an additional shipping charge. Orders are generally sent using Federal Express which can take up to four days to reach anywhere in the continental U.S. You will receive tracking information by email as soon as the item has shipped.

How late can I order an item and still have it ship the same day?

If there is no problem with verifying the billing and shipping information, your payment information processes correctly, and all items are in stock we will ship your order the same day as long as it is placed before 3:00pm EST. Upon special request it is often possible to ship the same day for orders received past the 3:00pm EST deadline. Please call if you require this service.

Can you ship my order to an address other than the billing address?

Yes we can. Simply fill out your shipping information when checking out.

Can you ship to my P.O. Box?

Yes! All P.O. and APO requests will be sent via U.S. Postal Services. Please note that some items may not be available for delivery to a P.O. Box address. If you have questions about your order please give us a call. A sales representative would be happy to answer your questions or concerns.

Can you ship overseas?

Yes! All overseas requests will be sent via the quickest possible method to suit your needs. Additional shipping and/or instructions may be required to deliver your package to certain countries or territories. Please give us a call if you feel this may include you.

Buyer is resposible to determine legality of use.

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